Calling The Refuge Center For The First Time

Counselors , News

We understand making that first phone call to inquire about counseling can be anxiety-inducing. We have two administrative assistants, both in school to become counselors themselves, answering our phones from 9:ooam-7:00pm every weekday. They are well equipped to answer all your questions about the process to begin counseling and our sliding fee scale system.

If you do happen to get our voicemail, please know our lines are secure and someone will return your call. You may also email us at if that is more comfortable for you. We will get back to you as soon as possible. For more details about what you can expect during your first visit here, please read this blog  “Your First Visit”. 

Did you know we offer after school and work sessions, into the early evening time frame? We sometimes have Saturdays available too.

Please meet the ladies answering our phones:


Madeleine serves as the Administrative Assistant and EMR Specialist at The Refuge Center for Counseling. She graduated from Union University with a degree in Business Administration and Psychology and is currently in the Clinical Mental Health Counseling program at Trevecca Nazarene University. Madeleine was drawn to The Refuge Center because of her passion for helping others and seeing lives transformed. In her free time, she enjoys reading good books, watching movies with her husband and two cats, and spending time with friends and family. She is a member of the Tennessee Licensed Professional Counseling Association and Nashville Area Association of Christian Counselors. She is so thankful for her role in furthering the mission and ministry of The Refuge Center.





Caroline Berl serves as an Administrative Assistant at The Refuge Center for Counseling. She received her undergraduate degree in English Literature with a minor in psychology at The State University of New York at Geneseo. Currently, Caroline is studying Clinical Mental Health Counseling at Trevecca Nazarene University. She is a member of both the American Counseling Association and the Tennessee Licensed Professional Counselors Association.

Caroline is passionate about helping people attain peace and balance and feels truly honored to be a part of a profession, and organization, in which individuals can receive the support necessary to experience life and relationship most fully. In her free time, Caroline enjoys journaling, cooking, hiking, and spending quality time with her close friends and family.


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